Privacy Policy
1. Introduction
Zen Electric Solutions Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us regarding our services.
2. Company Details
Zen Electric Solutions Ltd
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 17026700
Email: info@zenelectricalsolutions.com
Phone: 020 3911 2154
3. Information We Collect
We may collect and process the following data:
- Name
- Business name
- Contact details (email, phone number, address)
- Details of enquiries or work requests
- Website usage data (via cookies)
We only collect information necessary to provide our services.
4. Call Recording
We may record telephone calls for the following purposes:
- Quality control and training purposes
- Dispute resolution and record-keeping
- Compliance with legal and regulatory requirements
Legal Basis: We process call recordings based on our legitimate business interests for quality assurance, training, and dispute resolution purposes.
Retention Period: Call recordings are retained for a period of 3-6 months, after which they are securely deleted unless required for legal or regulatory purposes.
Secure Storage: All call recordings are stored securely using encryption, and access is restricted to authorised personnel only.
Your Rights: You have the right to:
- Request access to any call recordings we hold of your conversations
- Request deletion of call recordings (subject to legal and regulatory requirements)
- Object to call recording, though this may limit our ability to provide certain services
To exercise these rights regarding call recordings, please contact us using the details provided in section 2 above.
5. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotes and services
- Manage business relationships
- Send invoices and service communications
- Improve our website and services
We do not sell or rent your data to third parties.
6. Lawful Basis for Processing
We process your data under the following lawful bases:
- Legitimate business interests
- Contractual necessity
- Legal obligations
7. Data Sharing
We may share relevant information with:
- Approved subcontract electricians or engineers (only where required to deliver services)
- Accountants or professional advisers
- Legal or regulatory authorities where required
All parties are expected to handle data securely.
8. Data Security
We take appropriate steps to protect your personal data and prevent unauthorised access or disclosure.
9. Data Retention
We retain information only as long as necessary for business or legal purposes.
10. Your Rights
Under UK data protection law, you have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion where appropriate
- Object to processing in certain circumstances
To exercise these rights, contact us using the details above.
11. Updates
We may update this Privacy Policy from time to time.
Latest version will always appear on this page.